| Remote
Control Problems: |
The Remote
is not Operating the Receiver: |
| |
1. Make sure you are using your DISH Network remote control.
|
2. Make sure your TV set is on the correct channel (usually Channel 3 or 4 for a single receiver,
or a TV/video input if your receiver is connected using Red-White-Yellow cables). |
3. Make sure your remote is in SAT mode to control the satellite channels.
Press and release the SAT button on your remote, the SAT button should glow red
briefly. If it doesn't glow, install new batteries in the remote. |
4. Make sure your receiver is turned on. |
5. If you have more than one satellite receiver in your home,
make sure you're using the correct DISH Network remote for that box. |
6. Make sure that fresh batteries are correctly installed in the remote. |
7. Make sure there is nothing blocking the view between your remote and the receiver's
front panel. |
| |
- Try
to change the channel - use the Channel Up arrow or type in a number (like "105"), or try pressing
the Guide button, on the middle right-hand side of your remote.
|
| If
the Remote still does not Operate the Receiver: |
| |
|
1. Unplug the power cord for your DISH Network receiver from the electrical outlet, and wait fifteen (15) seconds. |
2. Plug the power cord for the DISH Network receiver back into the electrical outlet. |
3. Watch the TV screen for a message that shows "Acquiring Satellite Signal",
then a message that shows "Downloading Program Guide". Allow both of these screens to finish. |
4. Try to change channels with your DISH Network remote. |
| |
If
the Remote still does not Operate the Receiver: |
| |
NOTE: Do not allow more than 20 seconds to elapse while performing steps two through four. |
| |
|
1. Make sure your TV is turned on and receiving a picture from the satellite. |
2. If
your satellite receiver has a "System Info" button on the front of the receiver, press this button. If your TV shows a
"System Info" screen is displayed then go to Step Six. |
3. If
the satellite receiver has a smart card, remove this card and wait for the "System Info" screen then go
to Step Six. |
4. On
your satellite receiver, press the POWER button to turn the receiver off (the green light should go off). |
5. On
the satellite receiver, press the UP or DOWN button. The "System Info" screen should then appear on your TV screen. |
6. Your current
TV Remote address is listed
on this screen, write this number down. |
7. Using
the DISH Network Remote Control, press and hold the SAT button until all four of the top buttons glow red, then
release the SAT button. |
8.
Enter the number you wrote down from Step Six - this number will be between 01 and 15. (Hint: The default number is 01 .) |
9. Press the # button (the pound button) on your remote control. The SAT button should
blink red three times. |
10. Press
the CANCEL button on the receiver twice, or:
- Insert the smart card back into the card slot.
- Press the POWER button on the receiver twice. |
| |
If your question
is not answered on this web
site,
feel free to contact us at:
1-800-819-6520, Option '3'. You
may also contact us through our contact page or
by email at techsupport@blueskydish.com
with your name, phone number, and a detailed description of your problem.
